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Capture your processes. One last time.

Zenix makes your employees’ knowledge usable, with AI interviews that ask targeted follow-up questions and bring previously undocumented workflows to light.

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Illustrative example

  1. Zenix

    Who approves a customer order before it is shipped?

  2. Sales

    Up to CHF 20,000 Operations, above that the Head of Operations.

  3. ZenixHead of Operations

    And who decides when the Head of Operations is away?

  4. Sales

    Then the Head of Finance. But that isn’t written down anywhere.

Process map

Management processes

Steering, strategy and leadership

  • Strategic planning
  • Risk management
  • Financial management

Core processes

Service delivery: production and services

  • Production planning
  • Order processing
  • Sales
  • Customer service

Support processes

Enablement and administration

  • HR management
  • Facility management
  • IT

Nina Graf, Customer service

Who approves an order above CHF 20,000?

Zenix Assistant

The Head of Operations. If they’re unavailable, the Head of Finance approves it instead.

Process “Order processing”

Nina Graf, Customer service

What happens if order details are missing?

Zenix Assistant

Operations returns the order to Sales, who add the missing details and resubmit it for approval.

Process “Order processing”

Nina Graf, Customer service

How is a customer complaint handled?

Zenix Assistant

Customer service records the complaint and links it to the order. If it concerns the delivery, they clarify the case with Logistics.

Process “Customer service”

More questions you could ask

Pain Points

Does this sound familiar?

  • Knowledge loss when people leave

    When experienced employees move on, valuable process knowledge often goes with them.

  • Unclear responsibilities

    Roles, handovers and ownership are not clearly defined.

  • Autonomous AI needs process knowledge

    Without reliable process documentation, autonomous AI lacks the context it needs.

  • Scattered process knowledge

    Knowledge is spread across documents, systems and people’s heads.

  • Outdated documentation

    Documented processes often no longer reflect how work is actually done.

Use cases

Change starts with understanding how things work today.

Choose your starting point

How Zenix works

Capture the knowledge your people carry. See how your organisation really works.

With targeted AI interviews, Zenix makes process knowledge usable and lays the foundation for clear workflows, well-founded analyses and quick answers.

  • Sales interviewTargeted AI follow-up questions on approvals and exceptions
  • Operations interviewTargeted AI follow-up questions on handovers and missing information
  • Existing process documentation

Central process foundation

Add to existing knowledge or capture workflows from scratch

  • BPMN at the push of a button

    BPMN models can be created directly from the process documentation.

  • Analyse improvement potential

    AI-supported analyses point out possible weaknesses, duplicated work and optimisation potential.

  • Query process knowledge directly

    The Zenix Assistant answers questions about workflows, responsibilities and connections directly.

Transparency

From knowledge to clarity.

Processes, roles and systems in one place, so you can clarify responsibilities, understand handovers and plan changes with confidence.

  • See management, core and support processes in one map, including how they connect across departments.

  • BPMN makes process steps and handovers visible, including when an order is sent back to Sales because information is missing.

  • Zenix makes responsibilities within individual processes transparent. Process roles can be defined using the RACI model and assigned to employees, so it is clear who takes on which role.

  • Employees and managers can ask questions about workflows, responsibilities and rules in plain language. The Zenix Assistant answers using documented process information.

Zenix BPMN model “Process customer order” with the lanes Sales and Operations: if information is missing, the order goes back to Sales and is checked again afterwards.

Rework loop when information is missing

Everything in one platform

  • AI interviewsCapture knowledge from employees

  • Process mapAll processes at a glance

  • BPMN modelsVisualise workflows using BPMN

  • Roles & responsibilitiesDefine responsibilities for each process

  • Zenix AssistantAsk questions in plain language

  • Documents & systemsLink documents and systems to processes

  • Versioning & approvalsTrack changes and approvals

  • ImprovementsTrack improvement initiatives

IntegrationsConnect existing systems.

  • Confluence
  • Power BI
  • SharePoint

Trust & security

Your processes. Your environment. Your control.

Built for enterprise use, Zenix runs on Microsoft Azure, integrates with existing Microsoft environments and is operated in Switzerland.

  • Swiss development & data storage

    Zenix is developed and supported in Switzerland. Your data stays in Switzerland.

  • Built on Microsoft Azure

    A scalable cloud foundation for day-to-day operations and future growth.

  • Fits your Microsoft environment

    Zenix is designed to fit into your existing Microsoft environment.

News from Zenix

Insights & updates

Product news, practical examples and insights into how Zenix is evolving.

  • Zenix process view with a generated BPMN process modelVideo

    Sneak peek: turn a process description into a BPMN draft

    The new BPMN Creator turns an existing process description into a first draft that can be refined in the Zenix editor.

  • The Workframe team sitting together on a staircaseLinkedIn

    Time for a new team photo

    Our team is growing. Between process digitalisation, Power Platform, Zenix and client projects, we stepped in front of the camera for once.

    View on LinkedIn
  • Cover of the carousel “Process knowledge vs. process documentation”LinkedIn

    Process knowledge goes beyond documentation.

    Not everything employees know is captured in process documents. That’s where Zenix comes in.

    View on LinkedIn
  • File folder with process documents last changed in 2022LinkedIn

    How up to date is your process documentation?

    Processes evolve, but documentation often falls behind. Why keeping process knowledge current matters.

    View on LinkedIn
Zenix

Put your process knowledge to work.

See Zenix in action with a practical process example and explore how it could work in your organisation.

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